Until we had the other company work on our site, previous developers (MerlinFX) had done a very good job. We are now convinced that MerlinFX is definitely the way to go. With training, help, follow up and up-to-date systems and monitoring of our progress we could not ask for better service.
There support material during the development process was excellent. Considering you are dealing with technophobes, you are making it easier to edit and update our site and keep people informed of what we can do for them.
The resources, tools and guidance provided after our website launch was excellent as well.
The specific benefits we received was one-on-one assistance where it is most needed and timely responses to our needs.