MerlinFX Help

Our managed services and care plans streamline WordPress website management, including hosting, updates, and maintenance, 24/7 monitoring so businesses can focus on core activities and have a smooth, secure website.

Project Management

We have a team working on this project; how do you manage this?
Suspended and Abandoned Projects
How do you manage all the tasks so the project runs efficiently?

Web Traffic

Does my website generate traffic?
How do we generate website traffic?
How much traffic am I allowed each month?
What is a lead magnet?

Your Content

No content yet for new sites?
Who handles the content after launch?
Can you create and add my content for me?
How many pages can I have?
We have no images. Can I copy them from Google?
What happens if I want to add some features to the website while you’re building it?
What happens if I want to add more pages to the website whilst it is being built?
What about revisions?

Security & Support

Is my website backed up?
Is my website monitored for Uptime or if something goes wrong?
Can I have Admin access?
Can I install my own plug-ins?
Who fixes my website if it gets hacked?
How do I upgrade the website?
What is SSL?
How many times can I request support?
Does my website require any disclosures, privacy policies, or terms of service?
Why can’t I change the admin email in WordPress?
Why is keeping my site’s “Powered by MerlinFX” phrase vital? Can I choose a different keyword for monitoring?

Plans & Products

What is a PowerUp?
If I need to add more functions later, will it cost more?
What if I want to move to a custom build? Do I have to start again?
How are payments made?
What about my email?

Software & Licenses

Why do you use WordPress?
What is the Page Builder?
What is a Form Designer?
What about all the license fees for the premium features of my website?
What other deliverables do I get?

Website Launch

Do I get to see the website before you launch it?
What happens once the website goes live?
When do you launch my website?
Should we check the website once it goes live?

Training

Will you teach us how to use the website?
What is a Coaching Call?

SEO

Why is it important to get Google Reviews?
Why is it important to have relevant blog posts on my website?
What is a lead magnet?

Digital Marketing

Why do websites need a lead magnet?

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Security & Support
Is my website backed up?

Is my website backed up?

Incrementally and weekly. It is stored locally and offsite.

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Updated on June 9, 2023

Is my website monitored for Uptime or if something goes wrong?

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